COOKIE POLICY - PRIVACY POLICY - TERMS OF USE

We have tried to keep it as simple as possible so that you can easily understand how we use personal information including coookies under the new European General Data Protection Regulations (GDPR) which came into force on May 25th 2018.

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COOKIE POLICY:

We do not store them in a secret cookie jar!  So that you can make full use of the features on our website, your computer, mobile phone or other device will need to accept some cookies. Cookies are tiny friendly text file. All websites use cookies for things like record keeping purposes and they allow us to analyse our site traffic patterns and serve relevant content to you. Tracking cookies also enable us to earn money from our website in the form of revenue from ads and any sales made via our travel partners websites.  

interest based advertising?  Online interest-based advertising makes ads more relevant for you. By allowing cookies this permits our partners to show you ads based on previous web browsing activity serving advertising relevant to your interests. Adverts may also be delivered based on content you have just been viewing on this or other websites. This is called ‘retargeting’. It does not identify you, but is now considered to be personal information under the new GDPR regulations.

Turning off advertising cookies does not stop adverts:  You can turn off and delete cookies in your web browser "help" or "settings". This does not stop ads. You will still see adverts, but they will not be as relevant to you or based on your interests. To learn more about cookies and options see www.aboutcookies.org 

PLEASE NOTE: Deleting browser cookies may remove all of your opt-out or opt-in preferences, and stored login data for this and other websites you visit including passwords.  

Use of third-party partner cookies:  When you browse realbenidorm.net your device may be sent cookies by our advertisers, travel partners and via social media features. You can check third-party websites for more information about the cookies they use and how you can manage them. The partners that may set cookies are: AffiliateWindow, Facebook, Google, Google Analytics, Google Adsense, PaidOnResults, AffiliateFuture, Booking.com, CommsionJunction and Yahoo Small Business Hosting. All of these are harmless to your device and whilst considered "personal" data do not allow us to identify you personally.  Depending on the cookie these are retained on your device from a single use and up to 18 months to help recognise your device and serve things like adverts of interest, or remember opt-in, opt-out or log-in details each time you visit a website.

There are sites you may find of use to help opt out of online interest based advertising, such as www.youronlinechoices.com/uk and www.networkadvertising.org/choices they will not stop all ads.

Last updated: 25/05/2018

PRIVACY POLICY:

We NEVER retain any personal information about YOU and we NEVER share any personal informatiom such as your name or Email with third parties without your permission. 

PERSONAL INFORMATION  When you contact us by Email using the form on the "Get in Touch" page we request only your name and Email address to allow us to answer your enquiry and send a reply. Once we have replied to you, the original message from you is deleted from our Email account and the reply we send is delete after a maximum of 30 days. (We use Yahoo Small Busines to operate our website and Emails). That is it, other than that we never request any further personal information from visitors to our website.

IP ADDRESS GEO-LOCATION  We collect Geographical location information such as IP addresses to help us analyse our traffic data. This is collected by Yahoo Web Hosting Services and Google Analytics. We do not store this data ourselves. This assists us to understand more about how visitors use our website, such as the number of pages viewed, which countries, cities and areas visitors come from. None of this will identify you by name or personally, but it is a huge help for us to keep content relevant to our audience.

All devices connected to the Internet have an IP address supplied by the Internet Serice Provider used at the time of connection. The Internet simply could not operate so well without them. We collect IP data only for analysis purposes to help deliver s better experience via Google Analytics, it is retained for a maximum of 36 months.

Last updated: 25/05/2018

TERMS AND CONDITIONS OF USE 

This will help you understand the terms of use of our website and your agreement to these conditions if you continue to use the website.

Simple version:

OUR TERMS IN A NUTSHELL - "WE ACT AS AN INTRODUCER ONLY"

"realbenidorm.net act only as an introducer and accept no liability for products purchased via our travel and transport partners."  ALL bookings and purchases are made direct with third-party suppliers via their own website. We do not process bookings, your payments or store personal or booking information ourselves. Everything is 100% handled by the travel service provider you choose via special links and search facilities that take you direct to their website to make a booking. We accept no responsibility for any purchases made and recommend that you check their conditions of purchase to ensure it meets your expectations prior to purchase.

Less simple boring longer stuff:

DISCLAIMER (website content accuracy) Whilst we try to keep everything as up to date as possible and descriptions accurate. We make no guarantee that descriptions, images and information on this website is always accurate, complete, up to date or will meet your expectations. Such as price, offers, discounts, type of facilities and availability all of which may change without notice.

DISCLAIMER (purchases) . Because we act only as an introducer we cannot accept any responsibility or liability for the services provided by hotels, agents,  travel and transport suppliers. We advise you to read their Booking Conditions and product description carefully before booking and paying to ensure that the product you are buying meets your needs and that you understand their terms and conditions of purchase.

realbenidorm.net has no responsibility whatsoever for any arrangements you make with any third party as a result of your use of this website. In the event that you have any issues with a booking you make, you acknowledge that you should resolve this direct with the Travel Supplier, this being your only remedy should you have any issues.

All links to other sites and resources provided by third parties are provided for your information only. We have no control over the content or function of those sites and accept no responsibility for any loss or damage that may arise from your use of them.

Travel Suppliers:  realbenidorm.net are an introducer between you and various third party suppliers of travel and transport services through which you can book products you choose as a result of browsing and searching throughout our website. Travel Suppliers include, transfer providers, tour operators, hotels booking sites, flight providers and third-party advertisers offering products and services that may interest you.

Changes and Cancellations:  Should you wish to amend or cancel a booking this must be done directly with the transport/travel provider detail in your confirmation Email/Voucher and will be subject to their terms and conditions. We are unable to assist you directly with any changes, cancellations or queries.

If you have any questions do please get in touch you may also find about who we are of help.

Snail Mail: Calle Pescote 73, La Orotava ESPAÑA 38300

Last updated: 25/05/2018